Frequently asked questions
When will my order ship?
Our current processing time is 7 business days for painted canvases and is reflected in the delivery date estimate at checkout. Everything else we sell can be shipped within a day or two. If you need something quicker, please email us at thegildedneedlellc@gmail.com.
Do you have classes?
I don't currently offer formal classes, mainly because The Gilded Needle is a one-person operation, and there's only so much of me to go around! There are also so many wonderful free tutorials and videos available online to help you learn. That said, I'm always happy to help one-on-one if you have any questions or need a little guidance while you're in the shop.
We do plan to host stitch nights in the future! These will be a chance to bring your project, hang out, and stitch with fellow needlework lovers. Keep an eye on our social media and website for announcements when dates are scheduled.
When do you restock items?
I do my best to restock items as quickly as possible! Some items, especially needlepoint canvases from other artists, can take a longer to come back in stock. If an item is sold out, you can sign up for restock notifications right on the product listing. This also lets me know there's interest in bringing that item back, which is super helpful when deciding what to reorder.
Do you do customs?
Yes! I offer custom cross stitch patterns and hand-painted needlepoint canvases. Custom projects are made by me, so processing times vary depending on my current workload. Please contact thegildedneedlellc@gmail.com to inquire about a custom project.
Do you cut cross stitch fabric in-store?
Yes! However, the majority of our fabric is already pre-cut. I'm happy to cut cross stitch fabric in-store if the cut is larger than 1/4 yard and the fabric isn't a specialty hand-dyed fabric (like Black Dahlia or Nine Lives & Needles). Smaller cuts may be possible depending on the remaining fabric size, so just ask!
If you're looking for something specific, I recommend browsing our selection online first! Our website inventory reflects what we have in-store, with the exception of canvases painted by me. If you don't see what you're looking for, reach out! I can special order items whenever possible.
What is the return policy?
At this time we do not accept returns or exchanges. If there is any issue or you are not satisfied with your purchase, please contact us right away at thegildedneedlellc@gmail.com.
What happens if my package is returned to sender?
If a package is returned to us due to an incorrect or incomplete shipping address, an unclaimed package, or because it could not be delivered by the carrier, we will contact you using the email address provided with your order. Once we receive your updated shipping information, we are happy to resend your order. Customers are responsible for the cost of reshipping orders that are returned due to an address or delivery issue that is not our error. We will hold returned orders for 30 days. If we do not receive a response within that time, the order will be considered abandoned and no refund will be issued.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
I have a question not listed here.
If you have any further questions, please email us at thegildedneedlellc@gmail.com